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   Refund & Cancellation Policy

Effective date: 23rd October 2020

Refund & Return Policy

Refund / Returns is a scheme directly provided by the respective seller(s) in terms of which the option of exchange, replacement and/ or refund is offered by the respective seller(s) to the Buyer(s). All items listed under a particular category may not have the same returns policy.

The sellers at Coinbay accept returns.  Buyer can return items in the original packaging within 7 days of the purchase with receipt or proof of purchase. If 7 days or more have passed since the purchase, refund or exchange may not be offered.

Upon receipt of the returned item, Seller will examine the item and notify Coinbay via email, within a reasonable period of time, whether Buyer is entitled to a return or exchange. If Buyer is entitled to a return, he will get the refund of the purchase price and a credit will automatically be applied to the buyer original method of payment.

Coinbay only asks that the Buyer should not use the item(s) and preserve its original condition, tags, and packaging.

Buyer will be responsible for paying the shipping cost while returning the item(s). Shipping costs are non-refundable.

Cancellation Policy

An action to purchase once undertaken cannot be withdrawn. Purchases cannot be cancelled. By purchasing an item, you agree to be bound by the conditions of sale included in the item’s description so long as those conditions of sale are not in violation of the User Agreement or unlawful.

Contact Information

We welcome your comments or questions about this refund policy. You may contact us at our address:

Changes to this Refund & Cancellation Policy.

We may change these Terms and Conditions. If we make any changes, we will change the Last Updated date below.
This privacy policy was last updated on 23rd October 2020.

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